We love to hear what you think about Nero and value any thoughts or ideas you have on what we could do better. We have lots of ways for you to feedback to us whether it’s just as a one off or if you want to feedback more regularly, so you have input into what we get up to.
Contact us
If you want to contact us in person or want to make a complaint or provide a compliment please Contact Us.
Suggestion cards
You can also share your thoughts with us and tell
us
about your experience by filling in our online suggestion card (on the
right-hand side on this page) or you can fill in a suggestion card when
you are
next in one of our cafes just pop it into the box provided in store.
Customer experience surveys
If you are keen to provide us with more in-depth feedback you can fill in our monthly customer experience survey. The survey will ask you how you felt about all sorts of things from our coffee quality to the café’s atmosphere. The surveys are individual to each café, so to take part you’ll need to pick up a card when you next visit us, if you can’t spot it just ask a barista for help.
You can fill in the survey just once or fill it in every month – it is completely up to you – but the good news is as well as helping us improve your experience you’ll also be entered into a prize draw each month to win complimentary coffee for one whole year!
Nero Fans Customer Panel
For the people who are as passionate about coffee as we are you can also become a member of our Nero Fans customer panel. Our online community of fans know us really well and act as a sounding board for our ideas and provide really insightful feedback. The panel also lets our special fans have a voice within Nero and a way of helping shape and share our business with us.
To say thanks for being so helpful and spending their precious time talking to us we try to offer them cool and interesting things to say thanks every now and again too.
Find out more