Privacy Policy

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This Privacy policy governs the use by Caffè Nero Group Ltd of the personal data we collect from you during your use of the website located at (the “Site”).

We are committed to protecting your security and privacy.  We will comply with the requirements of the Data Protection Act 1998 (the “DPA”) and will take reasonable steps to ensure that your data is secure, and monitored with regard to access, both internally and externally.
We will only collect your personal data:

  1. when you give feedback to this site;

  2. when you purchase products from the site;

  3. when you join, sign up or subscribe to any of our clubs, panels, forums or other facilities which we run on or from the Site from time to time;

  4. through cookies; and

  5. through data aggregation.


Where you give feedback to or contact us we will only ever use your data to respond directly to you in relation to your feedback and/or comment.


We will use your personal details to provide you with the products you order from us. Unless you opt out by contacting us as described below, we may also use your personal information to send you information about new products, services and offers which we think may interest you.

User Sign-up

Unless you opt out by contacting us as described below, we will use your personal information to send you information which we think may interest you and keep you up to date as to developments relating to the facility operated by us which you have joined, signed-up to or subscribed to.

Data Aggregation and Cookies

To enable us to monitor and improve the Site, we gather certain aggregated information about you when you use it, including details of your operating system, browser version, domain name and IP address, the URL you came from and go to and the parts of our Site you visit. We may aggregate statistics, traffic patterns and related site information and disclose such aggregate data to third parties for marketing, advertising or other promotional purposes but such aggregate data will not include any personal data.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

The Provision of User Data to Third Parties

In certain circumstances we may pass your personal data to carefully selected third parties. We will never pass your personal data for such purposes unless you have allowed us to do so. If after having given us permission to pass your data to third parties you change your mind you can opt out by contacting us as described below.

How to contact us

If you have any questions about how your data is used, please contact us through our contact us page.

What type of personal information do we collect?

If you create an account or register a Gift Card – your username, password, phone number, date of birth, name. and address. If you buy goods at our stores using a Gift Card – where you buy, how frequently you buy.

If you take a survey or interact with us in various other ways – name, address, phone number, date of birth and demographics information.

We also ask customers if they would like to provide us with their Post Code and Telephone Number. We will, within a reasonable timeframe, provide you with a complete list of all the personal data held on you upon request (but we reserve the right to charge a small administrative fee for this service).

What if you no longer want us to store data about you?

We are happy to suppress your personal data from any mailing list or promotional database we maintain; simply contact us through our contact us page stating that this is the case and all data relating to you will be suppressed.

How confidential is the data we hold about you?

We are the “owner” (or “data controller” for the purposes of the DPA) of your personal data and will not sell, share or transfer this data without your consent.  Should it be appropriate, we will release your information to law enforcement agencies. We may also transfer or disclose your information to our professional advisers and to such other parties as we consider necessary in the administration of the Site and our related business.

Opting out

You can opt out of receiving various communications from us by contacting us through our contact us page.

Use of Cookies